When an unhappy customer goes to the media

When a client came to us after a dissatisfied customer of theirs went to the media, WPR went to work. The basics of any situation involving the media is to understand the issues involved, provide an appropriate response and work to find a path to resolving the matter. WPR turned around a comprehensive response plan…

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Listening to your people

WPR undertook a Culture Review for Taylors Contracting talking to staff based in Nelson Tasman and Christchurch to provide a snapshot for the Taylors’ board. Recommendations from the Culture Review have positively impacted on all areas of the business, including health and safety, internal communication, and team culture. Benefits People within the business used the…

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